To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Returns must be initiated within 30 days of receiving your order. If the return request is made after this period, we may not be able to process your return. Please ensure that the items you wish to return meet these criteria before contacting us.
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the items you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please note that returns cannot be processed without prior approval from our team.
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you will be responsible for any loss or damage during the return shipping process.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that processing times may vary depending on your bank or payment provider.
We do not offer direct exchanges. If you wish to exchange an item for a different product, you must return the original item and place a new order for the desired item. This process ensures that you receive the correct product without delay. Please follow the return process outlined above to return your original item.
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Include photos of the damaged item in your email to help us assess the situation. We will work with you to resolve the issue, which may include a replacement or a full refund, depending on the circumstances.
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with glamvaults.xyz is satisfactory. Please allow us time to respond, as we handle all communications via email only.
